Frequently Asked Questions


I have forgotten my password and/or my User ID.

Reset your password: Enter your email address (known to the journal as your primary email address) in the Password Help field on the Log In page. After clicking the Go button, you will receive an email that provides a temporary one-use password and instruction on how to create a new secret password.
• As noted in the Password Help email you receive, the temporary password has a 72 hour expiration. If the expiration date is passed you will have to use the Password Help field again to request a new temporary password.
• You should receive the Password Help email soon after requesting it. Sometimes your email server may be running slow and it will take a while. Check your Spam or Junk folder to see if it is in there. Requesting the Password Help email more than once will reset the temporary password each time, so you will have to use the most current Password Help email's temporary password to continue.

How do I save and access a manuscript search that I perform often?

A quick way to find manuscripts is to create and save a custom search:
1. In your dashboard, click Show Advanced Search.
2. Set the desired search criteria.
3. Scroll down to the bottom of the advanced search page and check the box next to "Save this search". Enter a name that describes your search.
4. Click the Search button. This search will find manuscripts according to your criteria. And since you saved it, from now on it will be available in your dashboard in the "Saved Search" pulldown. Just pull down and highlight the name of the search and click "Search". You can do this for as many searches as you would like to save.

As an Administrator, I have assigned an Editor to the manuscript but would now like to assign it to another Editor. How do I do this?

With administrative permissions, you can change editors through the Manuscript Information tab.
1. Scroll to the Editor List section
2. Below the editor's name, click the Assign a Different Person link.
3. When the page refreshes, select a different editor from the drop down menu.
4. An email will pop-up to be sent to the new editor. Make any necessary changes, and click Save and Send.
5. An email will pop-up to be sent to the previous editor. Make any necessary changes, and click Save and Send.

How do I get a report of which manuscripts are with which editor?

Use Advanced Search to create and export this report.
1. Go to the Advanced Search page.
2. In the "Search Fields Related to the Manuscript" section, locate the "Workflow / Status" search field.
3. Hold down your CTRL key to select multiple statuses; for example, select "In Revised Workflow", "In Original Workflow", and "In Resubmitted Workflow."
4. Click the Search button.
5. When the results are displayed, export them to Excel by clicking the Export to CSV button. You can view, sort, and filter the desired report here.

How can the journal grant an extension to an author on a revision or resubmission?

Grant an extension to an author through the calendar located in the Peer Review Milestones section of the Manuscript Information tab. The altered date displays in the audit trail and in the Author Centre.

How do I remove a user role from the system?

A better term is deactivation, since removing a user's role or roles results in loss of associated historical data.

To deactivate a user role, edit their user account. Go to Step 4 (Roles & Permissions) and click the Edit button to display the User Permissions and Roles popup. DO NOT DESELECT THE ROLE CHECKBOXES. Instead, inactivate the user (or a particular role or roles) by entering a calendar date in the End Date field, then click Save.

Note: Deactivating a user role does not prevent that role from displaying in author or reviewer searches. If the role, such as an Editorial Board Member, does not perform actions on a manuscript it is safe to delete it.

When searching for reviewers for a revised manuscript, some names appear with an "RO" annotation. What does this mean?

RO stands for Reviewed Original. So that reviewer scored the original manuscript.

Within a manuscript's review process, how do I remove a reviewer and add a new one in their place? The invitation process has already been completed.

You can perform this action in the manuscript's Manuscript Information tab. Scroll to the Reviewer List. Click the Remove button for the reviewer you wish to remove. Complete the email notification. Now you can search for and add a new reviewer.

How do I update an author's manuscript files?

To update manuscript files:
1. Go to the Manuscript Files tab of the submitted manuscript.
2. Download the file you wish to edit.
3. Go to File....Save As...and save the file to your computer (in an easy-to-remember location).
4. Make the necessary edits, click Save, and then Close.
5. Go back to the Manuscript Files tab of the submitted manuscript.
6. Click the "edit details" button for the file you wish to update.
7. Click the browse button, find the file you edited, highlight it, and click Open.
8. Click Upload (this sometimes takes a minute: the file is sent to MC and converted to PDF).
9. When finished you'll see a new version under "Version History"; click Save.

How can I search for a manuscript that has been unsubmitted?

1. Access the advanced manuscript search page from your dashboard.
2. In the Workflow / Status section, highlight "Unsubmitted/Not Yet Submitted."
You can also search by its manuscript ID by entering the manuscript ID in the field "Previous Manuscript ID." If you want to search by the author's last name, fill in the "Author Last Name" field.
3. Click Search.

Why does the "# invited" quantity in the invitation progress indicator not reflect all the reviewers I have invited?

The progress indicator reports the active selections and active invitations. Once a reviewer has declined, they are no longer a viable selection for the review process. The number of invitations shown in the progress indicator only includes the following:
• Open invitations waiting for reply
• Reviewers who have agreed
• Reviewers who have returned their reviews

How do I unsubmit a manuscript? How do I withdraw a manuscript? What's the difference?

(Note: Authors must contact the journal administration to perform these actions on a manuscript.)
If the author has made an error in their manuscript submission and wishes to edit it or if the journal would like to withdraw the submission from peer review, the Administrator can perform these actions in the Manuscript File tab's Change Manuscript Status section.

Unsubmit

You should only unsubmit a manuscript that has not yet begun the peer review process.Clicking this link places the manuscript in the author's Unsubmitted Manuscripts list. Since it retains its Manuscript ID number, it is assumed that the manuscript will be submitted again.
Often, resubmit is used when an author has additions or removals to make to the manuscript files. Since the administrator has access to all files via the Manuscript Files tab, consider making changes to the files for the author as an alternative to the unsubmit process.
To delete a manuscript in Manuscript Central, first unsubmit it and then proxy in as the author and delete the manuscript from the Author Center.

Withdraw
This action takes the manuscript out of the peer review process and places it back into the author's
dashboard, in the Withdrawn Manuscripts list. The manuscript ID number is no longer used by the
system.

Important Note: If you need to withdraw a manuscript that has already begun the review process, first
remove all reviewers

A reviewer responded affirmatively that he would review the manuscript. However, he didn't indicate which manuscript he was referring to! How do I find that information without asking him?

A good way to locate the information is by viewing the reviwer's correspondence history.
Perform a user search on the reviewer. On the Search Results page, click the Details icon to view the Person Details popup. Scroll to the Correspondence section and click the link to Show Correspondence. You can locate your invitation email to him from here, which will indicate the Manuscript ID.

One manuscript is showing up in two task lists. Why?

It is possible for a single manuscript to show up in multiple lists/queues on your dashboard. This most commonly occurs when a manuscript is in both Assign Reviewer and Awaiting Reviewer Scores queues. The reason the manuscripts do this is because there are still open invitations waiting for a response to be logged.

For example, when you require two reviewer recommendations but you invite three reviewers, the third stays in the Assign Reviewer queue even after two reviewers have agreed because you haven't logged a response for the third reviewer.

Once you close all open assignments for the task, the manuscript will no longer be included in the list.

Where do I find manuscripts with decisions, exported manuscripts, or long-standing papers?

Access these manuscripts in the following manner:

Manuscripts with Decisions:
Use the Advanced Search tool to search for and display these manuscripts.

Exported Manuscripts:
In the Production Center dashboard > Production Editor Tools section, click the History link.

Long-Standing Papers:
Use the Advanced Search tool and filter on Only Overdue Papers.

Note: A quick way to find manuscripts is to create and save a custom search:
1. In your dashboard, click Show Advanced Search.
2. Set the desired search criteria.
3. Scroll down to the bottom of the advanced search page and check the box next to "Save this search". Enter a name that describes your search.
4. Click the Search button. This search will find manuscripts according to your criteria. And since you saved it, from now on it will be available in your dashboard in the "Saved Search" pulldown. Just pull down and highlight the name of the search and click "Search". You can do this for as many searches as you would like to save.