For Journal Administrators & Editorial Assistants

This section is for Journal Administrators and Editorial Assistants. There are role specific 'Frequently Asked Questions', role specific guidelines and tutorials.

If you have a journal specific query please contact the journal editor directly, you can contact them through Manuscript Central as all names are hyperlinked to enable quick and easy communication.

If you have a system query, and cannot find the answer within this section please email manuscriptcentral@emeraldinsight.com , this email is checked daily Monday - Friday 09:00 - 17:00 (UK).

In order to help us respond to queries as quickly as possible please provide your full name, the journal you work for and the manuscript ID number and the author name.

A few points to note:

Once an author has submitted their paper they cannot access it again to make changes until you return it to them for revision. They can track the progess of the paper from their Author Centre but they cannot view the paper or edit it while it is in the Editor Centres. Authors cannot see how many reviewers have been invited or how many reviewers have replied. They also cannot see when a paper shows overdue.

If you are the author or co-author on a paper, you will not be able to see it in your Editor Centre as the system prevents Editors from seeing their own work - this is to maintain the blind review process. (Please refer to the FAQ for more information on how to deal with this).

Reviewers can only access the paper once the system knows they have agreed to review it - either by clicking on the 'agreed' link in the invitation email or by you manually updating the system. If they email you personally to decline the invitation, you will need to register this in the system to prevent them from receiving reminders to respond to the invitation.

ScholarOne Manuscripts is not linked to your email account or address book nor can it read emails in your inbox. Email addresses must be completed in full if they are added in addition to those automatically completed by the system. Author and Reviewer requests for extensions should be updated in the system. (Please refer to the FAQ and Editor Guidelines on how to do this).