Account Queries

As an Editor your account will be created automatically by ScholarOne when the journal site is being built. Once you have received your account details you can change your username and your password. If you edit more than one journal, you can use the same username and password on each journal.

How do I change my log in details?

Once you have logged in, go to Edit my account (top right corner of the page). Here you can amend your contact details and change your username and password if required. You can also add any time you may be unavailable.

I have forgotten my password - what do I do?

On the log in page, there is a section called Password help. Type in your e-mail address and press Go. A temporary password will be sent to your registered e-mail address. This is valid for 72 hours only. When you next log in, you will be asked to reset your password.

I am unable to log into ScholarOne Manuscripts. Why does the system not recognize my User ID and/or password?

If you are sure that you have an account with this specific journal (you need an author account for each journal you submit to), then most common login problems are caused by the following:

Sometimes your email server may be running slow and it will take a while. Check your Spam or Junk folder to see if it is in there.

Requesting the Password Help email more than once will reset the temporary password each time, so you will have to use the most current Password Help email's temporary password to continue.

Why can't I see the editorial I just submitted?

If you used the author account with the same e-mail address as your editor account you will not be able to see the content as the system is created to be completely blind. Normally we would ask you to create an author account with a different e-mail address to your editor account.  In some cases the Publisher is given Section Editor privileges and they then deal with the editorial(s) submitted.