Site Policies

Accessibility Policy

Here at Support we are committed to ensuring that this website is accessible to everyone. If you have any questions or suggestions regarding the accessibility of this site, please contact me, as we are continually striving to improve the experience for all visitors.

Keyboard Navigation

The TAB key can be used to navigate through links within the site menu and the main text of each page. Once a link has been highlighted, use the ENTER key to activate the link.

Logical tab order and page layout

We've built pages so that it's easier to tab through the links - the content area is reached immediately after the header, making it easier to move around within a site.

Access keys (if supported by your browser)

Home: ALT + 1
Search: ALT + 2
Resources for: ALT + 3

Alternative Displays

In order to maxmise accessibility, we have provided a number of alternative display options, namely:

Changing the font size

Changing the font size in Internet Exlorer.Most browsers will allow you to change the font size. Right is a screenshot of Internet Explorer's "text size" menu option - most browsers have a similar feature - usually somewhere in the "View" menu. Please see the "help" section in your browser for more details on customisation.

Skip to main content link

We've positioned skip to main content link in the text view at the top of the page so that you can quickly navigate to the most important sections of the page.

Alternative content

For those members of our audience who use screenreader or speech browser software, we've provided sensible alternative text for images where this alternative text will aid your understanding of the webpage.


Our pages use structured headers to aid legibility. The first header on the page is the main content header followed by any appropriate sub-headers.

This aids users of certain screenreaders and speech browsers - for instance: JAWS users can type INSERT+F6 to hear all the headers on the page, or CTRL+INSERT+ENTER to quickly navigate through the page by skipping to the next header.


We are no longer using tables, except for the display of tabular data. For users of screenreaders and speech browsers, we associate headers with their respective rows and columns to aid legibility.


Forms now have their labels explicitly associated with their controls, aiding users of certain screenreaders and speech browsers.

Older browsers

CSS, which we use for layout and design, is not fully supported by older web browsers, resulting in unpredictable display. To deal with this problem we have hidden the CSS from these older browsers that do not conform to web standards. However, even if you use one of these browsers, you will still be able to access all of our content presented with a text view layout.

Recommeded browsers can be downloaded from the sites below.

Privacy Policy

We take privacy concerns very seriously and are committed to the protection of online privacy for our web site visitors. Although we monitor web site traffic, no personally identifiable information is extracted in this process and the statistics gathered are used only by Emerald for internal analysis in order to improve our services and our website.

Legal information

Cookie Policy